Rates above contract
Circuits, lines, or usage billed above the contracted rate, often after a renewal, amendment, or plan migration.
Telecom Invoice Audit
Telecom invoice audit against your carrier contracts.
AllCaps audits telecom invoices against your carrier contracts, amendments, and rate schedules to find charges that do not match what you agreed to pay. Each finding ties an invoice line to the contract term behind it, so your team can verify it before raising it with the carrier.
Typical leakage
Where the money goes
Telecom bills are long, change often, and are rarely read against the contract that governs them.
Billing after disconnect
Services that were cancelled or moved and continue to appear on the invoice.
Fees the contract does not allow
Administrative charges, surcharges, and carrier-imposed fees that are capped, excluded, or absent from the agreement.
Discounts and commitments not applied
Volume discounts, promotional terms, and commitment credits that were negotiated and never reached the bill.
SLA credits not issued
Outage and performance credits the agreement provides for, which usually have to be claimed within a set window.
Duplicate charges
The same service billed twice across accounts, locations, or invoice periods.
Evidence
What the audit checks
The audit runs on records you already have. No integration is required to start.
Carrier agreements
Master agreements, service schedules, and the amendments that changed them.
Rate schedules
Contracted rates by service, location, and term, including any promotional periods.
Invoices
Carrier invoices in PDF or standard export form, including the detail pages.
Service records
Disconnect orders and service inventories, where you want billing checked against them.
Example
What a finding looks like
A finding states the invoice line, the contract term it conflicts with, and the arithmetic.
| Issue | Calculation | Amount |
|---|---|---|
| Circuits billed above the contracted monthly rate | 38 circuits × $45 over contract × 14 months | $23,940 |
| Circuits billed after disconnect orders | 6 circuits × $420 per month × 5 months | $12,600 |
| Total questioned | $36,540 | |
Illustrative example with sample figures, showing how a finding is calculated.
Common questions
Frequently asked questions
What is a telecom invoice audit?
A telecom invoice audit checks carrier bills against the contracts, amendments, and rate schedules that govern them. It looks for rates above contract, services billed after disconnect, fees the agreement does not allow, and discounts or credits that were never applied.
How is this different from telecom expense management?
Telecom expense management tools focus on inventory, invoice processing, and spend visibility. AllCaps checks whether the commercial terms on each invoice comply with the contract, and it can work alongside a TEM platform.
Which telecom contracts can AllCaps audit?
AllCaps can audit agreements with enforceable commercial terms, such as voice, data, network, and wireless services. Coverage depends on the contracts and invoice detail you can supply.
Do we need to connect AllCaps to our systems?
No integration is required for the Proof Audit. You send up to three contracts with amendments or rate schedules and up to 100 historical invoices, as PDFs or standard exports.
Will AllCaps contact our carriers?
Not without your approval. Findings come with contract and clause support so your team can review them first, and any external action remains subject to your approval.
How is a telecom audit priced?
The Proof Audit is a one-time fee scoped and priced to your contracts and invoices. Ongoing audit is a subscription based on contract and invoice volume.
Start with your own contracts and invoices.
Send up to three contracts and 100 historical invoices. Review evidence-backed findings, then decide what comes next.