Here is what eight assessments surfaced against contracts the organizations had already signed — vendor contracts on the AP side and customer contracts on the AR side.
Warehousing, full-truckload, LTL, and hazmat freight across the Pacific Northwest — protected by four value clauses nobody was actively monitoring. Invoices were approved on dollar reasonableness, not clause-level compliance.
28 locations ordering supplies three times a week. With hundreds of weekly invoices, nobody tracked whether volume thresholds were hit or whether unapproved substitutions were being credited.
Biomedical equipment maintenance across four hospitals, 880 beds. The contract carries performance credits for uptime, PM completion, and response time — but the team had never filed a single claim despite documented gaps.
Campus-wide managed print, 242 devices across 34 buildings. The university crossed the volume-discount threshold mid-year but kept getting billed at the higher rate — markup overages buried in line items nobody audited.
60–80 temp workers per week across multiple facilities. With nearly 2,900 weekly line items a year, nobody tracked tenure discounts, per-worker markup caps, or quarterly rebate thresholds.
Suppliers run the same audit in reverse — their own draft invoices, checked against customer contracts before they go out.
240 active customer contracts with annual escalation, usage true-ups, promotional pricing sunsets, and support-tier clauses. A 12-month back-audit found substantial under-billing across all four categories — caught before renewal cycles and go-forward billing were corrected.
38,000 shipments across contracted shipper lanes. A 12-month audit found detention charges, accessorials, fuel surcharges, and anniversary increases systematically missed at billing — caught before the next billing cycle and corrected in the rating engine.
14 client MSAs spanning 620 invoices with rate-card escalations, role-based billing, reimbursable pass-through, and change-order controls. A 12-month audit uncovered under-billing across all four categories — identified and corrected before the next contract refresh cycle.