Unbilled Usage Recovery

Usage grows past commitments. The invoice never notices.

Your customers use more—more seats, more API calls, more storage, more hours. Your product systems log every unit. Your contracts entitle them to it, and you to charge for it. But those three data sources—usage, entitlements, invoices—rarely talk to each other.

When they don't align, overages slip through unbilled. AllCaps reconciles contracts against usage and invoices, quantifies what went uncaptured, and installs the billing rules that catch it going forward.

5-15%

Typical unbilled usage

Every cycle

Usage-to-invoice checks

Automated

Reconciliation & billing

How it works

The unbilled usage recovery process

We align usage, entitlements, and invoices—then close the gaps.

Usage Entitlement Register

We extract usage rights from your contracts—seats, API calls, storage positions, hours, or data units. Entitlements, thresholds, true-up terms, and growth multipliers are mapped for each customer.

Unbilled Overage Quantification

We compare actual usage from your product and operations systems against contractual entitlements, then match both against what's been invoiced. The gap—usage delivered but never billed—is quantified by customer and product line.

True-Up Billing Rules

We design corrected billing configurations that capture overages automatically. These rules are installed in your billing system to invoice future overages before they slip through.

Back-Billing Support

For overages already delivered, we can support back-billing conversations with customers. You decide—most organizations capture it going forward rather than retroactively.

Ongoing Reconciliation

We deliver recurring reports that tie usage to invoices, flagging variances early so nothing escapes your next billing cycle.

Coverage

What types of contracts we cover

Any contract with usage commitments or true-up provisions.

SaaS / usage-based software

Data & API licensing

3PL / warehousing

Staffing services

Managed IT services

Why AllCaps

Built for execution, not just visibility

Contract-grounded

Entitlements come first, not billing assumptions

Usage-aware

We read operational data, not just invoices

True-up expert

Know how overages and growth are priced

Recovery-focused

Capture what was owed, then lock it in

Get Started

Start recovering usage you've already delivered.

Option 1

Customer Billing Audit

Your 5–10 largest customer contracts, checked for under-billing in three weeks. A $15K fixed fee, 100% creditable.

Start a Customer Billing Audit

Option 2

Guided run

Walk through a real usage reconciliation with our team.