Verizon Negotiation Playbook
This playbook turns vendor negotiations from price haggling into a structured, evidence-led strategy. Expect ready-to-use levers with Ask → Target → Fallback, redline-ready clauses, and quick calculators that quantify impact in real time—plus a vendor-specific intel layer (posture, risks, benchmarks) so your moves are grounded in facts. It solves the "where do we push, with what proof, and what do we trade?" problem by bundling the best angles into deal recipes and backing each with sources. In short: a fast path from context to concrete asks, so teams negotiate confidently, consistently, and with measurable outcomes.
Build and bundle negotiation levers into ready-to-send deal recipes.
Negotiation Levers
Core negotiation "levers": each with why it matters, ask/target/fallback, clause refs, KPIs, and calculators.
Cap annual rate uplifts to CPI-U or 5% (lower of), 60-day notice on surcharge changes, and right to terminate impacted services if surcharge delta exceeds X% year-over-year.
CPI-U cap with surcharge-change notice and opt-out on impacted circuits.
Uplift cap at 7% with surcharge credit pool.
Declining ETL schedule not to exceed 20–30% of remaining MRC; waive ETL for circuits installed >X days after SLA window; cancel without penalty after defined delay.
≤20% ETL cap plus no-penalty cancel if install misses SLA window.
Credit-based offset against future MRC.
Annual free MACD allowance equal to 5% of inventory; cap NRC for standard changes; waive disconnect NRC on like-for-like upgrades.
Free MACD pool + hard caps by task type.
Discounted MACD rate card.
Auto-apply credits for verified SLA misses; RCA within 5 business days for P1 incidents.
Credit tiers for availability/latency/jitter; pooled if minor misses.
Quarterly manual claim with extended window.
Documented physical path diversity with diversity tag; commit TTR on dual-access sites; credits escalate for common-cause failures.
Verified separate CO/conduit with diversity certificate.
Logical path diversity with faster TTR.
Include 5G Business Internet backup with price hold for 12 months; waive early disconnect on FWA once wired primary stabilizes.
FWA backup on top 50% sites; self‑install option where available.
30‑day FWA pilot on priority sites.
Jitter, MOS, network availability, provisioning interval, and TTR per Verizon VoIP SLA with credits and escalation matrix.
24x7 P1 response, 4h restore target.
Business hours with pooled credits.
Defined porting intervals, CSR/PIN handoff, and cooperation on bulk ports; no ETL on ports after term.
Porting windows with milestone schedule; vendor support calls during cutover.
Extended window with staged ports.
Standardized line-item taxonomy; quarterly joint bill review; extended dispute window to 180 days on complex services.
Automated dispute workflow and credit timing SLAs.
Manual process with longer clock.
Maintain sub‑processor registry and provide change notice with review window; cooperation on assessments.
30-day advance notice; document links; contact channel.
Notice-only with quarterly digest.
Upgrade at pre‑agreed rate card; allow bandwidth/line downgrades on anniversary with no ETL; co‑term remaining services.
Quarterly change windows; no repricing.
Annual window with moderate repricing guardrail.
Credits for missed install milestones vs SLA; option to terminate without penalty after defined threshold.
Written install dates and credits by delay band.
Extended credits only.